HOW DO I ORDER?
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ONLINE SALES IN STORES
EVERYTHING ELSE Many Dingewood products are made custom to order. We can do nearly any wood species, color, and, as long as the wood comes in those sizes, any wood size. Simply fill out our quote form, EMAIL for rep contact or request a rep call you to order 801.623.2609. |
WHAT ARE WOOD PRODUCTION AND LEAD TIMES?
Wood lead times are typically 4-6 weeks, but may be longer or shorter based on your order specifics and time of year. Your rep will give you lead times at your time of purchase.
RUSTIC WOOD QUALITIES
On all wood species, natural variations in the color, texture, and density of the wood are common and always acceptable. Wood stains are tannin reactive and react with tannin in wood to create weathered looks, with natural highs and lows and beautiful color variation. Rustic, knotty wood will have knots and are not considered defects. Location, quantity, and size of knots are unpredictable. Wood may come with split ends, please plan for this by ordering 15-20%.
DOORS: Knots smaller than a nickel will be filled. Larger knots will not be filled and are not considered defects.
DOORS: Knots smaller than a nickel will be filled. Larger knots will not be filled and are not considered defects.
WHY SHOULD I ORDER 20% MORE WOOD?
Customers should plan on ordering 10-20% more wood because wood is, by nature, imperfect. Prefinished wood will come pre-stained, but wood planks can come with various imperfections like splits ends. It is common that wood be trimmed on site. Rustic wood will have knots, knots are not considered defects.
See a typical unboxed wood order below.
See a typical unboxed wood order below.
HOW TO MEASURE FOR A SLIDING BARN DOOR
- Measure the inside of the opening across for width and from the top of the opening to the floor for height.
- For your sliding barndoor you want to add 1-2 inches above the door opening and you'll want to add 2-4 inches to compensate for both of the sides. That will give you the privacy when the door is shut.
- Add 2″ to 4″ for total door width for overlap depending on privacy needs.
- Also, plan where the top of the door is in relationship to the trim so that there is a spot to mount the track.
- We suggest selecting your sliding barndoor hardware before ordering the door.
WHAT IS WOOD ACCLIMATION?
Proper acclimation of your new, pre-weathered wood is imperative! DINGEWOOD ships from UTAH a desert/mountain region. Wood is a natural product and will respond to the moisture in the air, soaking it up like a sponge in moist climates or shrinking in dry ones. Finely milled wood like siding, flooring or box beam are especially responsive to moisture changes.
When your wood arrives, it is very important to allow your wood to acclimate to your specific region, with it's unique humidity. Please allow wood to acclimate for at least 2 weeks to reduce shrinking, warping and cracking. Allow longer for moist or humid climates.
When your wood arrives, it is very important to allow your wood to acclimate to your specific region, with it's unique humidity. Please allow wood to acclimate for at least 2 weeks to reduce shrinking, warping and cracking. Allow longer for moist or humid climates.
DO YOU HAVE INSTALLATION HELP ONCE MY DINGEWOOD PRODUCT ARRIVES?
YES! We would be happy to help you.
SIDING |
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SLIDING BARNDOORS |
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BOX BEAMS |
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CONSTRUCTING BOX BEAMS
Box beams are constructed in L or U shape, per the customer's specifications.
Beams come routered with a LOCKING MITER JOINT to securely fit pieces into place. Each piece is will lock into place to camouflage the seams. Beams will arrive with excess length so they can be fitted snugly against the wall. It is HIGHLY recomended that you hire an expert to install wood box beams.
BOX BEAM LEGTH:
Based on wood species, beams longer than 10 feet may be split into two sections [lengthwise] to be fitted together upon arrival.
Note:Beams damaged during installation are not warrantied. They can be re-ordered at original cost with new lead time.
Beams come routered with a LOCKING MITER JOINT to securely fit pieces into place. Each piece is will lock into place to camouflage the seams. Beams will arrive with excess length so they can be fitted snugly against the wall. It is HIGHLY recomended that you hire an expert to install wood box beams.
BOX BEAM LEGTH:
Based on wood species, beams longer than 10 feet may be split into two sections [lengthwise] to be fitted together upon arrival.
Note:Beams damaged during installation are not warrantied. They can be re-ordered at original cost with new lead time.
CAN YOU RECOMMEND A LINE OF FINISHES FOR DINGEWOOD WOOD TOUCH UPS?
Yes! We can recommend WOOD STAIN colors for any touch ups needed. Just let us know you need stain when you place your order.
CAN YOU RECOMMEND A LINE OF FINISHES TO SEAL DINGEWOOD PRODUCTS?
You bet! We use oxidative wood stains, so regular topcoats will not do a good job of holding our colors. To best SEAL, PROTECT, & HOLD our colors use Weatherwood Stains line of sealers. [link]
HOW DO I CARE FOR DINGEWOOD PRODUCTS?
Dingewood offers so many different wood products, the care will depend on what is ordered.
- EXTERIORS: For Dingewood exterior wood siding re-coat wood with Weatherwood Stains' Exterior WaterProofer, VOC Free. Siding needs re-coated when water stops beading, or every 5-7 years, whichever comes first.
- FLOORS: For Dingewood polyurethane floors do not require on-going maintenance. Hardwax oiled floors re-oil with Weatherwood Stains' Maintenance Oils. Re-oil every 1-2 years or when needed.
- CABINETS, DOORS, BEAMS, DOORS: Dingewood cabinetry, fixtures, beams and doors should not need recoated, as they were most likely sealed with a Varnish topcoat.
PAYMENT TERMS
Payment is due in full at time of purchase. We recommend purchasing a physical sample prior to ordering, whenever possible. Because wood orders are custom, all Sales are Final. We sell our products "As-is," with no warranties expressed or implied. It is the client's responsibility to make sure the wood order is correct, ensure appropriate quantities have been ordered and that the product is being used in the correct application. Dingewood is not responsible for installation labor.
HOW WILL MY ORDER BE DELIVERED?
Wood sample orders ship ground via USPS or UPS.
All full-sized wood orders ship via independent carriers with LTL shipping.
Doors are sent via custom door crate. Siding Box Beams are sent flat packed, to be assembled on site. Siding is palletized and protected to ship. *See below
All full-sized wood orders ship via independent carriers with LTL shipping.
Doors are sent via custom door crate. Siding Box Beams are sent flat packed, to be assembled on site. Siding is palletized and protected to ship. *See below
WHAT IF ITEMS ARE DAMAGED IN TRANSIT?
Damage protocols are according to LTL shipping company rules and regulations. Please read carefully so we can help you get damaged products covered!
Then please email us the following:
Note: Dingewood is not responsible for items damaged in transit.
HANDLING
- Do NOT allow the carrier to leave until goods are inspected!
- Upon receipt, any shipping damage MUST be noted on the bill of lading and reported immediately reported to the delivering carrier.
- This is according to the LTL companies and they will automatically deny any claims which do not mark items damaged upon receipt!!
- According to LTL regulations, claims must be filed within 3 days of receipt. They will automatically deny any claims filed after this period.
Then please email us the following:
- Order number.
- Photocopy of BOL showing that the items arrived damaged.
- Exact quantity of damaged goods.
- Exact type of damage.
- Photo documentation representing the full extent of the damage.
Note: Dingewood is not responsible for items damaged in transit.
HANDLING
- All wood orders are packaged for forklift loading and unloading. Doors come in crates, large orders are palletized and banded together.
- Wood must be stored flat on a level surface in a dry, well ventilated building at least 4” above the ground and covered to avoid direct sunlight, as well as moisture, dirt and dust.
- Do not walk on wood or drag wood across one another, particularly if they include raised molding.
- Wood, especially doors, must not be subject to extreme or rapid changes in heat or humidity, including, without limitation, sudden changes resulting from forced heat used to dry out a building.
RETURNS
DINGEWOOD orders are made custom when the client orders them. Due to the custom nature of many of our products, All Sales are Final. We cannot accept any returns on any custom order. Please consider carefully before ordering. If you are unsure about the product you wish to order, please order wood finish samples [link] to be mailed to you or ask for additional information.
We sell our products "As-is," with no warranties expressed or implied. It is the client's responsibility to make sure the wood order is correct, ensure appropriate quantities have been ordered and that the product is being used in the correct application.
LABOR
Dingewood is not responsible for installation labor. Products damaged during installation are not warrantied. They can be re-ordered at original cost and lead time.
We sell our products "As-is," with no warranties expressed or implied. It is the client's responsibility to make sure the wood order is correct, ensure appropriate quantities have been ordered and that the product is being used in the correct application.
LABOR
Dingewood is not responsible for installation labor. Products damaged during installation are not warrantied. They can be re-ordered at original cost and lead time.