HOW DO I ORDER?
Thanks for asking! You may use the Dingewood online cart for the specific items below.
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ONLINE SALES
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EVERYTHING ELSE:
Many Dingewood products are made custom to order. We can fabricate wood projects for your entire home in nearly any wood species, color, and size. Simply fill out our quote form (link) or email to be contacted by a rep (link.)
Many Dingewood products are made custom to order. We can fabricate wood projects for your entire home in nearly any wood species, color, and size. Simply fill out our quote form (link) or email to be contacted by a rep (link.)
WHAT ARE WOOD PRODUCTION AND LEAD TIMES?
Wood lead times are typically 6-8 weeks, but may be longer or shorter based on your order specifics and time of year. For current lead time information, you online sales rep will provide current lead times at the time of purchase.
RUSTIC WOOD QUALITIES
All wood species naturally vary in color, texture, and density. These variations are expected and considered acceptable. Our wood stains are VOC-free and tannin-reactive, designed to interact with the wood’s natural tannins to create a weathered appearance with organic highs, lows, and rich color variation.
Rustic, knotty wood will contain knots, which are not considered defects. The location, size, and quantity of knots are unpredictable and part of the wood’s natural character. Split ends may occur during milling and transport—please account for this by ordering an additional 15–20% to ensure coverage.
Doors: Knots smaller than a nickel will be filled. Larger knots will remain unfilled and are not considered defects.
Rustic, knotty wood will contain knots, which are not considered defects. The location, size, and quantity of knots are unpredictable and part of the wood’s natural character. Split ends may occur during milling and transport—please account for this by ordering an additional 15–20% to ensure coverage.
Doors: Knots smaller than a nickel will be filled. Larger knots will remain unfilled and are not considered defects.
HOW TO MEASURE FOR TONGUE AND GROOVE or SHIPLAP SIDING
When ordering shiplap and tongue & groove siding, you will want to use the actual measurements to determine coverage of each board and how many sticks to buy. We always recommend working with a professional on the job site to measure for your project. The nominal and actual sizes are listed below.
ALDER
ALDER
- Nominal: 1" x 6" x 8'
- Actual: 0.75" x 5.45" x 8'
- Nominal: 1" x 6" x 8'
- Actual: 0.625" x 5.37" x 8'
- Nominal: 1" x 6" x 8'
- Actual: 0.625" x 5.37" x 8'
- Nominal: 1" x 6" x 8'
- Actual: 0.75" x 5.45" x 8'
- Nominal: 1" x 6" x 8'
- Actual: 0.75" x 5.45" x 8'
- Nominal: 1" x 6" x 8'
- Actual: 0.75" x 5.45" x 8'
ORDERING GUIDELINES AND WASTE FACTOR
Due to the natural characteristics of wood, customers should plan to order 15–20% more material than the exact project measurements. Wood is inherently imperfect—especially rustic wood, which may include knots, split ends, and other organic variations. These are not considered defects.
On-site trimming is common and contributes to the expected waste factor. Pre-finished wood is stained using Dingewood’s all-natural, VOC-free, tannin-reactive stains. Because tannin levels vary even within the same species, color tones may differ from batch to batch. For this reason, we strongly recommend ordering enough wood to complete your entire project at once. Dingewood cannot guarantee color consistency across separate orders.
Please measure your space carefully and include the estimated waste factor in your order. Tannin variation will naturally create highs and lows in color, and split ends are typical. Planning ahead with a 15–20% buffer helps ensure a smooth installation and consistent results.
On-site trimming is common and contributes to the expected waste factor. Pre-finished wood is stained using Dingewood’s all-natural, VOC-free, tannin-reactive stains. Because tannin levels vary even within the same species, color tones may differ from batch to batch. For this reason, we strongly recommend ordering enough wood to complete your entire project at once. Dingewood cannot guarantee color consistency across separate orders.
Please measure your space carefully and include the estimated waste factor in your order. Tannin variation will naturally create highs and lows in color, and split ends are typical. Planning ahead with a 15–20% buffer helps ensure a smooth installation and consistent results.
WHAT IS WOOD ACCLIMATION?
Proper acclimation of your pre-weathered wood is essential to ensure long-term performance and stability. DINGEWOOD ships from Utah—a dry, high-altitude desert region—so your wood may experience changes when introduced to different climates.
Because wood is a natural material, it responds to environmental moisture: it can absorb humidity in damp climates or contract in drier ones. Finely milled products such as siding, flooring, and box beams are especially sensitive to these changes.
To minimize the risk of shrinking, warping, or cracking, allow your wood to acclimate to your local environment for a minimum of two weeks before installation. In humid or coastal regions, a longer acclimation period may be necessary.
Because wood is a natural material, it responds to environmental moisture: it can absorb humidity in damp climates or contract in drier ones. Finely milled products such as siding, flooring, and box beams are especially sensitive to these changes.
To minimize the risk of shrinking, warping, or cracking, allow your wood to acclimate to your local environment for a minimum of two weeks before installation. In humid or coastal regions, a longer acclimation period may be necessary.
DO YOU HAVE A INSTALLATION GUIDE?
YES! We would be happy to help you.
SHIPLAP / SIDING |
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SLIDING BARNDOORS |
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BOX BEAMS |
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WOOD FLOORING
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HOW TO MEASURE FOR A SLIDING BARN DOOR
Measuring correctly is key to ensuring your barn door fits well and functions smoothly. Here’s a step-by-step guide to help you plan:
Step 1: Measure the Opening
Pro Tip: Order Early! If you're ordering a custom door, allow time for production and shipping. And if you're unsure about sizing, feel free to reach out—we’re happy to help you double-check your measurements.
Step 1: Measure the Opening
- Width: Measure the inside of the door opening from edge to edge.
- Height: Measure from the top of the opening to the floor.
- Add 2–4 inches to the width (1–2 inches on each side) for overlap.
- Add 1–2 inches to the height so the door sits slightly above the opening.
- This extra coverage helps block light, sound, and gaps around the edges.
- Track Mounting: Make sure there’s enough space above the opening and below any trim or crown molding to mount the sliding track.
- Door Clearance: Check that the door won’t hit light switches, outlets, or nearby furniture when it slides open.
Pro Tip: Order Early! If you're ordering a custom door, allow time for production and shipping. And if you're unsure about sizing, feel free to reach out—we’re happy to help you double-check your measurements.
HOW TO MEASURE AN EXISTING BEAM FOR A NEW BOX BEAM
Boxing a beam is a great way to add character and warmth to a space—and measuring correctly is key to a clean fit. Here’s how to do it:
Measure the Existing Beam
Bottom Width: Measure the width across the bottom of the beam.
Pro Tips:
Let us know if you’d like help with installation tips or choosing the right wood species for your space.
Measure the Existing Beam
Bottom Width: Measure the width across the bottom of the beam.
- ➤ Add 1½ inches to this measurement to account for the thickness of the two side panels (¾ inch each).
- Example: If the bottom of the beam measures 6 inches, your bottom panel should be 7½ inches wide.
- ➤ Add ¾ inch to each side to account for the thickness of the bottom panel.
- Example: If the side of the beam measures 6 inches tall, each side panel should be 6¾ inches tall.
Pro Tips:
- Always measure in multiple spots—beams can vary slightly in size.
- Use plywood or MDF panels that are straight and stable to avoid warping.
- Dry-fit your panels before final installation to ensure everything lines up.
Let us know if you’d like help with installation tips or choosing the right wood species for your space.
BOX BEAMS CONSTRUCTION DETAILS
DINGEWOOD box beams are custom-built in either L-shape or U-shape configurations, based on the customer’s specifications and installation needs.
Each beam is routered with a locking miter joint, allowing the individual pieces to interlock securely. This precision joinery helps camouflage seams and creates a clean, seamless appearance once assembled.
Beams are shipped with excess length to allow for on-site trimming. This ensures a snug fit against walls, ceilings, or other architectural features. We recommend dry-fitting the beam before final installation to confirm alignment and make any necessary adjustments.
Each beam is routered with a locking miter joint, allowing the individual pieces to interlock securely. This precision joinery helps camouflage seams and creates a clean, seamless appearance once assembled.
Beams are shipped with excess length to allow for on-site trimming. This ensures a snug fit against walls, ceilings, or other architectural features. We recommend dry-fitting the beam before final installation to confirm alignment and make any necessary adjustments.
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BOX BEAM LENGTH NOTICE
For shipping and handling purposes, box beams longer than 10 feet are typically split into two sections lengthwise. These sections are designed to be fitted together seamlessly upon arrival.
This approach helps prevent damage during transit and allows for easier installation. A visible seam may be present where the sections join, but the locking miter joint construction helps minimize its appearance.
Please refer to the photo below for an example of a beam seam.
This approach helps prevent damage during transit and allows for easier installation. A visible seam may be present where the sections join, but the locking miter joint construction helps minimize its appearance.
Please refer to the photo below for an example of a beam seam.
BOX BEAM SHIPPING INFORMAITON
DINGEWOOD box beams are shipped via LTL freight in a flat-pack format for on-site assembly. This method ensures safer transport and allows for easier handling during delivery.
Installation instructions are available for download above. Due to the precision joinery and custom nature of our beams, we strongly recommend hiring a qualified professional for installation.
Important: Beams damaged during installation are not covered under any warranty, explicit or implied. Replacement beams can be re-ordered at the original cost, subject to a revised lead times.
Installation instructions are available for download above. Due to the precision joinery and custom nature of our beams, we strongly recommend hiring a qualified professional for installation.
Important: Beams damaged during installation are not covered under any warranty, explicit or implied. Replacement beams can be re-ordered at the original cost, subject to a revised lead times.
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SHIPPING OVERVIEW
Wood Sample Orders
Wood finish samples are shipped via ground service through USPS or UPS, depending on destination and order size.
Custom Dingewood Orders
Shipping methods vary based on product type and order size:
Important: Please review the Dingewood Transit Information Sheet (linked below) for essential LTL delivery and receipt protocols.
Wood finish samples are shipped via ground service through USPS or UPS, depending on destination and order size.
Custom Dingewood Orders
Shipping methods vary based on product type and order size:
- Box Beams: Shipped flat-packed for on-site assembly. Depending on quantity, they ship via UPS or an independent LTL carrier.
- Full-Sized Wood Orders: Shipped via independent LTL carrier.
- Doors: Shipped in a custom door crate via independent LTL carrier.
- Wood Mantels: Shipped via UPS or independent LTL carrier, depending on size and quantity.
- Shiplap & Tongue & Groove Siding:
- Orders of 5 packs or fewer typically ship via UPS.
- Orders of 6 packs or more are palletized and shipped via independent LTL carrier.
Important: Please review the Dingewood Transit Information Sheet (linked below) for essential LTL delivery and receipt protocols.
| Dingewood Transit Information |
Please find shipping example images shown below.
CAN YOU RECOMMEND A LINE OF COATINGS FOR DINGEWOOD WOOD TOUCH UPS?
Yes! We’re happy to recommend wood stain colors for any touch-ups or cut edges. Just let us know you’ll need stain when placing your order. We use Weatherwood Stains’ all-natural, VOC-free, tannin-reactive wood stain products to achieve our signature finishes. [link]
CAN YOU RECOMMEND A LINE OF FINISHES TO SEAL DINGEWOOD PRODUCTS?
You bet! We use oxidative wood stains, so regular topcoats will not do a good job of holding our colors. To best SEAL, PROTECT, & HOLD our colors use Weatherwood Stains line of sealers. [link]
DINGEWOOD PRODUCT CARE GUIDE
Because Dingewood offers a wide range of custom wood products, care recommendations vary by product type. Below are general guidelines to help maintain the beauty and longevity of your order:
Exteriors (Siding & Cladding)
Floors
Cabinetry, Doors, Beams & Fixtures
Exteriors (Siding & Cladding)
- For exterior tongue and groove or shiplap siding, recoat with Weatherwood Stains' Exterior WaterProofer, VOC Free.
- Reapply when water no longer beads on the surface, or every 5–7 years, whichever comes first.
Floors
- Polyurethane-sealed floors require no ongoing maintenance.
- Hardwax oiled floors should be re-oiled with Weatherwood Stains' Maintenance Oils every 1–2 years, or as needed based on wear.
Cabinetry, Doors, Beams & Fixtures
- These products are typically sealed with Weatherwood’s Varnish topcoat OR Weatherwood Polyurethane topcoat and should not require recoating under normal conditions.
WHAT IF ITEMS ARE DAMAGED IN TRANSIT?
Dingewood follows the rules and regulations of independent LTL shipping carriers. These carriers enforce strict protocols for damage claims, and no exceptions are allowed. We’ve seen all claims denied when procedures are not followed precisely.
To assist you in filing a claim, please read the Dingewood Transit Information Sheet carefully before accepting any shipment. (DOWNLOAD BELOW)
To assist you in filing a claim, please read the Dingewood Transit Information Sheet carefully before accepting any shipment. (DOWNLOAD BELOW)
| Dingewood Transit Information |
Receiving LTL Shipments
Filing a Damage Claim
To initiate a claim, please email [email protected] with the following:
Send emails to [email protected] for prompt handling.
Important Notes
- Do not allow the carrier to leave until the shipment is inspected.
- If any damage is found, it must be noted on the Bill of Lading (BOL) at the time of delivery and reported immediately to the carrier.
- You may sign the BOL, but it must clearly document the damage.
- ➤ LTL carriers will automatically deny any claims that do not include damage notation upon receipt.
- Claims must be filed within 3 calendar days of delivery.
- ➤ Claims submitted after this window will be denied by the carrier. Dingewood cannot override this policy.
Filing a Damage Claim
To initiate a claim, please email [email protected] with the following:
- Dingewood order number
- Photograph or scan of the signed BOL showing damage notation
- Detailed description of the damage (e.g., cracked tongues, broken packaging, water damage)
- Exact quantity of damaged items
- Clear photo documentation showing all damaged goods in a countable format ➤ One representative image is not sufficient.
Send emails to [email protected] for prompt handling.
Important Notes
- Dingewood is not responsible for items damaged in transit.
- All orders are shipped in new condition and photographed prior to leaving our fulfillment center.
- Dingewood will assist in filing a claim on your behalf, but the LTL carrier is solely responsible for damage reimbursement.
- Replacement orders can be placed at the current market price and lead time through the original ordering method.
PROPER ORDER HANDLING & RECEIVING OF ORDERS
- All Dingewood orders are carefully packaged for forklift loading and unloading.
- Doors are shipped in protective crates.
- Large orders are palletized and securely banded together.
Storage Guidelines - To maintain product integrity, wood must be stored:
- Flat on a level surface
- In a dry, well-ventilated building
- At least 4 inches above ground level
- Covered to protect from direct sunlight, moisture, dirt, and dust
Handling Precautions - Do not walk on wood or drag pieces across one another, especially if they feature raised molding or decorative profiles.
- Avoid exposing wood—especially doors—to extreme or rapid changes in temperature or humidity, including sudden shifts caused by forced heat used to dry out a building.
- Proper handling and acclimation are essential to prevent warping, cracking, or finish damage. Let us know if you’d like installation tips or a checklist to share with your contractor.
PAYMENT TERMS
Payment is due in full at the time of purchase. Because all Dingewood products are custom-made, all sales are final.
We strongly recommend ordering physical samples prior to placing a full order to ensure the finish and style meet your expectations. All products are sold “as-is,” with no warranties expressed or implied.
It is the client’s responsibility to confirm that all specifications—including measurements, quantities, and intended use—are accurate before ordering. Dingewood is not responsible for installation, labor, or product performance outside of the product’s intended use.
We strongly recommend ordering physical samples prior to placing a full order to ensure the finish and style meet your expectations. All products are sold “as-is,” with no warranties expressed or implied.
It is the client’s responsibility to confirm that all specifications—including measurements, quantities, and intended use—are accurate before ordering. Dingewood is not responsible for installation, labor, or product performance outside of the product’s intended use.
RETURNS
DINGEWOOD products are custom-made to order. Due to the personalized nature of our offerings, all sales are final. We do not accept returns or exchanges on custom orders.
Please review your selections carefully before placing an order. If you're unsure about a product, we strongly recommend ordering wood finish samples [link] or contacting us for additional guidance prior to purchase.
Please review your selections carefully before placing an order. If you're unsure about a product, we strongly recommend ordering wood finish samples [link] or contacting us for additional guidance prior to purchase.
CUSTOM ORDER POLICY
Custom wood orders are milled and stained according to the specifications provided by the client. It is the client’s responsibility to ensure that all measurements, quantities, and product selections are accurate and appropriate for the intended application. Once an estimate is approved, the buyer assumes full responsibility for the order details. Dingewood is not liable for errors in client-provided measurements or specifications.
All products are sold “as-is,” with no warranties expressed or implied.
All products are sold “as-is,” with no warranties expressed or implied.
LABOR
Dingewood is not responsible for installation costs or labor. Products damaged during installation are not warrantied. They can be re-ordered at original cost and current lead time.