HOW DO I ORDER?
You can use the Dingewood online cart for the specific items below.
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ONLINE SALES
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EVERYTHING ELSE:
Many Dingewood products are made custom to order. We can fabricate wood projects for your entire home in nearly any wood species, color, and size. Simply fill out our quote form or EMAIL for rep contact.
Many Dingewood products are made custom to order. We can fabricate wood projects for your entire home in nearly any wood species, color, and size. Simply fill out our quote form or EMAIL for rep contact.
WHAT ARE WOOD PRODUCTION AND LEAD TIMES?
Wood lead times are typically 6-8 weeks, but may be longer or shorter based on your order specifics and time of year. Your online sales rep will provide current lead times at the time of purchase.
RUSTIC WOOD QUALITIES
On all wood species, natural variations in the color, texture, and density of the wood are common and always acceptable. Wood stains are VOC free, tannin reactive, and react with tannin in wood to create weathered looks, with natural highs and lows and beautiful color variation. Rustic, knotty wood will have knots and are not considered defects. Location, quantity, and size of knots are unpredictable. Wood may come with split ends, please plan for this by ordering 15-20%.
DOORS: Knots smaller than a nickel will be filled. Larger knots will not be filled and are not considered defects.
DOORS: Knots smaller than a nickel will be filled. Larger knots will not be filled and are not considered defects.
HOW TO MEASURE FOR TONGUE AND GROOVE or SHIPLAP SIDING
When ordering shiplap and tongue & groove siding, you will want to use the actual measurements to determine coverage of each board and how many sticks to buy. The nominal and actual sizes are listed below. We recommend working with a professional on-site to measure for your project.
ALDER
ALDER
- Nominal: 1" x 6" x 8'
- Actual: 0.75" x 5.45" x 8'
- Nominal: 1" x 6" x 8'
- Actual: 0.625" x 5.37" x 8'
- Nominal: 1" x 6" x 8'
- Actual: 0.625" x 5.37" x 8'
- Nominal: 1" x 6" x 8'
- Actual: 0.75" x 5.45" x 8'
- Nominal: 1" x 6" x 8'
- Actual: 0.75" x 5.45" x 8'
- Nominal: 1" x 6" x 8'
- Actual: 0.75" x 5.45" x 8'
WHY SHOULD I ORDER 15-20% MORE WOOD?
Customers should plan on ordering 15-20% more wood because wood is, by nature, imperfect.
Rustic wood will have knots, knots are not considered defects. Wood planks often come with various imperfections, like splits ends. It is common that wood be trimmed on site and this contributes to the 15-20% waste factor for wood projects.
Pre-finished wood will come pre-stained, but Dingewood uses all-natural VOC free tannin reactive wood stains. Wood tannin varies amongst the same species from location to location. For this reason, please insure you order enough wood for your entire job, because Dingewood cannot guarantee wood will be sourced from the same location and therefore cannot guarantee color matches for additional wood orders.
Please measure your space and place orders to include the estimated waste factor. See two example wood orders below. Please note tannin variation creates color highs and lows and split ends are typical. Please plan for this by ordering 15-20% extra, as is typical for wood projects.
Rustic wood will have knots, knots are not considered defects. Wood planks often come with various imperfections, like splits ends. It is common that wood be trimmed on site and this contributes to the 15-20% waste factor for wood projects.
Pre-finished wood will come pre-stained, but Dingewood uses all-natural VOC free tannin reactive wood stains. Wood tannin varies amongst the same species from location to location. For this reason, please insure you order enough wood for your entire job, because Dingewood cannot guarantee wood will be sourced from the same location and therefore cannot guarantee color matches for additional wood orders.
Please measure your space and place orders to include the estimated waste factor. See two example wood orders below. Please note tannin variation creates color highs and lows and split ends are typical. Please plan for this by ordering 15-20% extra, as is typical for wood projects.
WHAT IS WOOD ACCLIMATION?
Proper acclimation of your new, pre-weathered wood is imperative! DINGEWOOD ships from UTAH a desert/mountain region. Wood is a natural product and will respond to the moisture in the air, soaking it up like a sponge in moist climates or shrinking in dry ones. Finely milled wood like siding, flooring or box beam are especially responsive to moisture changes.
When your wood arrives, it is very important to allow your wood to acclimate to your specific region, with it's unique humidity. Please allow wood to acclimate for at least 2 weeks to reduce shrinking, warping and cracking. Allow longer for moist or humid climates.
When your wood arrives, it is very important to allow your wood to acclimate to your specific region, with it's unique humidity. Please allow wood to acclimate for at least 2 weeks to reduce shrinking, warping and cracking. Allow longer for moist or humid climates.
DO YOU HAVE A INSTALLATION GUIDE?
YES! We would be happy to help you.
SHIPLAP / SIDING |
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SLIDING BARNDOORS |
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BOX BEAMS |
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HOW TO MEASURE FOR A SLIDING BARN DOOR
- Measure the inside of the opening across for width and from the top of the opening to the floor for height.
- For your sliding barndoor you want to add 1-2 inches above the door opening and you'll want to add 2-4 inches to compensate for both of the sides. That will give you the privacy when the door is shut.
- Add 2″ to 4″ for total door width for overlap depending on privacy needs.
- Also, plan where the top of the door is in relationship to the trim so that there is a spot to mount the track.
- We suggest selecting your sliding barndoor hardware before ordering the door.
HOW TO MEASURE AN EXISTING BEAM FOR A NEW BOX BEAM
Boxing a beam is simple!
- Measure the beam across the bottom and add 1 1/2-inch. For example, if the measurement is 6 inches, you will need a piece of plywood that is 7 1/2-inches wide for the bottom.
- Measure the sides of the beam and add 3/4 inch. If the sides measure 6 inches, your sides each measure 6 3/4 inches.
CONSTRUCTING BOX BEAMS
Box beams are constructed in L or U shape, per the customer's specifications.
Beams come routered with a LOCKING MITER JOINT to securely fit pieces into place. (See image below.) Each piece is will lock into place to camouflage the seams. Beams will arrive with excess length so they can be fitted snugly against the wall.
Beams come routered with a LOCKING MITER JOINT to securely fit pieces into place. (See image below.) Each piece is will lock into place to camouflage the seams. Beams will arrive with excess length so they can be fitted snugly against the wall.
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BOX BEAM LENGTH:
Typically, beams longer than 10 feet will be split into two sections [lengthwise] to be fitted together upon arrival. Please see below photo showing a beam seam.
BOX BEAMS are shipped via LTL shipping in a flat pack, to be assembled on location. Installation instructions are available for download above. It is HIGHLY recommended that you hire an expert to install wood box beams.
Note: Beams damaged during installation are not warrantied. They can be re-ordered at original cost with revised lead time.
Note: Beams damaged during installation are not warrantied. They can be re-ordered at original cost with revised lead time.
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HOW WILL MY ORDER BE DELIVERED?
Wood sample orders ship ground via USPS or UPS.
Custom Dingewood wood orders ship via the following methods:
Please read the Dingewood Transit Information sheet linked below for proper LTL receipt protocols.
Custom Dingewood wood orders ship via the following methods:
- Box Beams orders are sent flat packed, to be assembled on site. Depending on quantity they ship via UPS or independent LTL carrier.
- Full-sized wood orders ship via independent LTL carrier.
- Doors are sent via independent LTL carrier in a custom door crate.
- Wood mantel orders ship via UPS or independent LTL carrier.
- Shiplap siding and Tongue & Groove siding orders smaller than 5 packs are typically shipped via UPS. Orders larger than 5 packs are are often palletized and shipped via independent LTL carrier.
Please read the Dingewood Transit Information sheet linked below for proper LTL receipt protocols.
| Dingewood Transit Information |
Please find shipping example images shown below.
CAN YOU RECOMMEND A LINE OF COATINGS FOR DINGEWOOD WOOD TOUCH UPS?
Yes! We can recommend wood stain colors for any touch-ups and cut edges, as needed. Just let us know you need stain when you place your order. We use Weatherwood Stains’ all-natural, VOC free reactive wood stain products. [link]
CAN YOU RECOMMEND A LINE OF FINISHES TO SEAL DINGEWOOD PRODUCTS?
You bet! We use oxidative wood stains, so regular topcoats will not do a good job of holding our colors. To best SEAL, PROTECT, & HOLD our colors use Weatherwood Stains line of sealers. [link]
HOW DO I CARE FOR DINGEWOOD PRODUCTS?
Dingewood offers so many different wood products, the care will depend on what is ordered.
- EXTERIORS: For Dingewood exterior wood tongue and groove and shiplap sidings re-coat wood with Weatherwood Stains' Exterior WaterProofer, VOC Free. Siding needs re-coated when water stops beading, or every 5-7 years, whichever comes first.
- FLOORS: For Dingewood polyurethane floors do not require on-going maintenance. Hardwax oiled floors re-oil with Weatherwood Stains' Maintenance Oils. Re-oil every 1-2 years or when needed.
- CABINETS, DOORS, BEAMS, DOORS: Dingewood cabinetry, fixtures, beams and doors should not need recoated, as they were most likely sealed with Weatherwood’s Varnish topcoat.
WHAT IF ITEMS ARE DAMAGED IN TRANSIT?
Damage protocols are according to LTL shipping company rules and regulations. Please read the Dingewood Transit Information carefully before accepting shipments. LTL companies are stringent and do not allow ANY exceptions to their claim procedure. We have seen all claims denied that do not follow this procedure. If any items are damaged in transit, Dingewood will help you and file a claim with the LTL carrier on your behalf. In order to assist you, you must follow the LTL company’s receiving and claims procedures outlined below.
Procedure for receiving LTL shipments:
Procedure for filing a LTL shipping claim:
Please email us the following:
Send emails to [email protected] for prompt handling.
Note: Dingewood is not responsible for items damaged in transit.
Dingewood orders are sent out in new condition and photographed when they leave the Dingewood fulfillment center. Dingewood will help file a shipping claim on the client's behalf. The claim process is dictated by the LTL carrier and must be followed exactly for successful claims. Dingewood is not responsible for product that has been damaged during shipping. The independent LTL carrier is responsible for shipping products and for delivering products in their original condition. The independent LTL carrier is responsible for any potential damages incurred during shipment. The independent LTL carrier is responsible for reimbursing the client in the case of products damaged during shipment. Any replacement orders can be placed via the original ordering method, with the current lead times, and at the current market price.
Procedure for receiving LTL shipments:
- NEVER allow the LTL carrier to leave until goods are inspected!
- Upon receipt, any shipping damage MUST be noted on the bill of lading and reported immediately reported to the delivering carrier. You can sign off the BOL but you must document that damage has been done to the shipment. This is according to the LTL company policy. LTL companies will automatically deny any and all claims which do not mark items damaged upon receipt!
- According to LTL regulations, claims must be filed within 3 days of receipt. LTL carriers will automatically deny any claims filed after this period. This is not something we can help with, as LTL carriers are independent companies.
Procedure for filing a LTL shipping claim:
Please email us the following:
- Dingewood order number.
- Photocopy / photograph of the signed BOL (Bill of Lading) clearly notating that the items arrived damaged.
- The exact type of damage. For example, broken shipping container, cracked tongues, water damage.
- The exact quantity of damaged goods. We must have an actual count of damaged units.
- Photo documentation representing the full extent of the damage. All damaged goods must be shown in photographs. Photos should show the damaged goods in an easily countable way for fastest claim response time. One image that "represents the type" of damage is not sufficient.
Send emails to [email protected] for prompt handling.
Note: Dingewood is not responsible for items damaged in transit.
Dingewood orders are sent out in new condition and photographed when they leave the Dingewood fulfillment center. Dingewood will help file a shipping claim on the client's behalf. The claim process is dictated by the LTL carrier and must be followed exactly for successful claims. Dingewood is not responsible for product that has been damaged during shipping. The independent LTL carrier is responsible for shipping products and for delivering products in their original condition. The independent LTL carrier is responsible for any potential damages incurred during shipment. The independent LTL carrier is responsible for reimbursing the client in the case of products damaged during shipment. Any replacement orders can be placed via the original ordering method, with the current lead times, and at the current market price.
| Dingewood Transit Information |
HANDLING
- All wood orders are packaged for forklift loading and unloading. Doors come in crates, large orders are palletized and banded together.
- Wood must be stored flat on a level surface in a dry, well ventilated building at least 4” above the ground and covered to avoid direct sunlight, as well as moisture, dirt and dust.
- Do not walk on wood or drag wood across one another, particularly if they include raised molding.
- Wood, especially doors, must not be subject to extreme or rapid changes in heat or humidity, including, without limitation, sudden changes resulting from forced heat used to dry out a building.
PAYMENT TERMS
Payment is due in full at time of purchase. We recommend purchasing a physical sample prior to ordering, whenever possible. Because wood orders are custom, all Sales are Final. We sell our products "As-is," with no warranties expressed or implied. It is the client's responsibility to make sure the wood order is correct, ensure appropriate quantities have been ordered, and ensure that the product is being used in the correct application. Dingewood is not responsible for installation or labor.
RETURNS
DINGEWOOD orders are made custom when the client orders them. Due to the custom nature of many of our products, All Sales are Final. We cannot accept any returns on any custom order. Please consider carefully before ordering. If you are unsure about the product you wish to order, please order wood finish samples [link] to be mailed to you or ask for additional information.
We sell our products "as-is," with no warranties expressed or implied. It is the client's responsibility to make sure the wood order is correct, ensure appropriate quantities have been ordered and that the product is being used in the correct application.
LABOR
Dingewood is not responsible for installation labor. Products damaged during installation are not warranteed. They can be re-ordered at original cost and current lead time.
We sell our products "as-is," with no warranties expressed or implied. It is the client's responsibility to make sure the wood order is correct, ensure appropriate quantities have been ordered and that the product is being used in the correct application.
LABOR
Dingewood is not responsible for installation labor. Products damaged during installation are not warranteed. They can be re-ordered at original cost and current lead time.