WHAT ARE WOOD PRODUCTION AND LEAD TIMES?
Wood lead times are typically 4-6 weeks, but may be longer or shorter based on your order specifics and time of year. Your rep will give you lead times at your time of purchase.
HOW DO I ORDER?
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ONLINE SALES IN STORES EVERYTHING ELSE
Many Dingewood products are made custom to order. We can do nearly any wood species, color, and, as long as the wood comes in those sizes, any wood size. Simply fill out our quote form, EMAIL for rep contact or request a rep call you to order 801.623.2609. |
WHY SHOULD I ORDER 20% MORE WOOD?
Customers should plan on ordering 10-20% more wood because wood is, by nature, imperfect. Prefinished wood will come pre-stained, but wood planks can come with various imperfections like splits ends. It is common that wood be trimmed on site. Rustic wood will have knots, knots are not considered defects.
See a typical unboxed wood order below.
See a typical unboxed wood order below.
WHAT IS WOOD ACCLIMATION?
Proper acclimation of your new, pre-weathered wood is imperative. DINGEWOOD ships from UTAH.
Wood is a natural product and will respond to moisture in the air. When your wood arrives, it is very important to allow your wood to acclimate to your specific region, with it's unique humidity.
Allow wood to acclimate 5-7 days to reduce shrinking, warping and cracking.
Wood is a natural product and will respond to moisture in the air. When your wood arrives, it is very important to allow your wood to acclimate to your specific region, with it's unique humidity.
Allow wood to acclimate 5-7 days to reduce shrinking, warping and cracking.
RUSTIC WOOD QUALITIES
On all wood species, natural variations in the color, texture, and density of the wood are common and always acceptable. Wood stains are tannin reactive and react with tannin in wood to create weathered looks, with natural highs and lows and beautiful color variation. Rustic, knotty wood will have knots and are not considered defects. Location, quantity, and size of knots are unpredictable. Wood may come with split ends, please plan for this by ordering 15-20%.
DOORS: Knots smaller than a nickel will be filled. Larger knots will not be filled and are not considered defects.
DOORS: Knots smaller than a nickel will be filled. Larger knots will not be filled and are not considered defects.
PAYMENT TERMS
Payment is due in full at time of purchase. We recommend purchasing a physical sample prior to ordering, whenever possible. Because wood orders are custom, all Sales are Final. We sell our products "As-is," with no warranties expressed or implied. It is the client's responsibility to make sure the wood order is correct, ensure appropriate quantities have been ordered and that the product is being used in the correct application. Dingewood is not responsible for installation labor.
HOW WILL MY ORDER BE DELIVERED?
Wood sample orders ship ground via USPS or UPS.
All regular wood orders ship LTL shipping via pallet or door crate.
All regular wood orders ship LTL shipping via pallet or door crate.
WHAT IF ITEMS ARE DAMAGED IN TRANSIT?
- Damage protocols are accordion to LTL shipping company rules and regulations. Please read carefully so we can help you get damaged products covered!
- Do NOT allow the carrier to leave until goods are inspected.
- Upon receipt, any shipping damage MUST be noted on the bill of lading and reported immediately reported to the delivering carrier. This is according to the LTL companies and they will automatically deny any claims which do not mark items damaged upon receipt!!
- According to LTL regulations, claims must be filed within 3 days of receipt. They will automatically deny any claims filed after this period.
- We can file a claim with the LTL carrier on your behalf. In order to do so, you must email the following:
- order number
- photocopy of BOL showing items arrived damaged
- exact quantity and type of damage
- photo documentation representing the extent of damage
- Send emails to sales@dingewood.com for prompt assistance.
HANDLING
- All wood orders are packaged for forklift loading and unloading. Doors come in crates, large orders are palletized and banded together.
- Wood must be stored flat on a level surface in a dry, well ventilated building at least 4” above the ground and covered to avoid direct sunlight, as well as moisture, dirt and dust.
- Do not walk on doors or drag doors across one another, particularly if they include raised molding.
- Wood, especially doors, must not be subject to extreme or rapid changes in heat or humidity, including, without limitation, sudden changes resulting from forced heat used to dry out a building.
HOW TO MEASURE FOR A SLIDING BARN DOOR
- Measure the inside of the opening across for width and from the top of the opening to the floor for height.
- For your sliding barndoor you want to add 1-2 inches above the door opening and you'll want to add 2-4 inches to compensate for both of the sides. That will give you the privacy when the door is shut.
- Add 2″ to 4″ for total door width for overlap depending on privacy needs.
- Also, plan where the top of the door is in relationship to the trim so that there is a spot to mount the track.
- We suggest selecting your sliding barndoor hardware before ordering the door.
DO YOU HAVE INSTALLATION HELP ONCE MY DINGEWOOD PRODUCT ARRIVES?
YES! We would be happy to help you.
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SLIDING BARNDOORS |
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CONSTRUCTING BOX BEAMS
Box beams are constructed in L or U shape, per the customer's specifications.
Beams come routered with a LOCKING MITER JOINT to securely fit pieces into place. Each piece is will slide into place to camouflage the seams. Beams will arrive with excess length so they can be fitted snugly against the wall. It is HIGHLY recomended that you hire an expert to install wood box beams.
NOTE: Based on wood species, beams longer than 10 feet may be split into two sections [lengthwise] to be fitted together upon arrival.
Beams damaged during installation are not warrantied. They can be re-ordered at original cost with lead time.
Beams come routered with a LOCKING MITER JOINT to securely fit pieces into place. Each piece is will slide into place to camouflage the seams. Beams will arrive with excess length so they can be fitted snugly against the wall. It is HIGHLY recomended that you hire an expert to install wood box beams.
NOTE: Based on wood species, beams longer than 10 feet may be split into two sections [lengthwise] to be fitted together upon arrival.
Beams damaged during installation are not warrantied. They can be re-ordered at original cost with lead time.
CAN YOU RECOMMEND A LINE OF FINISHES FOR DINGEWOOD WOOD TOUCH UPS?
Yes! We can recommend WOOD STAIN colors for any touch ups needed. Just let us know you need stain when you place your order.
CAN YOU RECOMMEND A LINE OF FINISHES TO SEAL DINGEWOOD PRODUCTS?
You bet! We use oxidative wood stains, so regular topcoats will not do a good job of holding our colors. To best SEAL, PROTECT, & HOLD our colors use Weatherwood Stains line of sealers. [link]
HOW DO I CARE FOR DINGEWOOD PRODUCTS?
Dingewood offers so many different wood products, the care will depend on what is ordered.
- EXTERIORS: For Dingewood exterior wood siding re-coat wood with Weatherwood Stains' Exterior WaterProofer, VOC Free. Siding needs re-coated when water stops beading, or every 5-7 years, whichever comes first.
- FLOORS: For Dingewood polyurethane floors do not require on-going maintenance. Hardwax oiled floors re-oil with Weatherwood Stains' Maintenance Oils. Re-oil every 1-2 years or when needed.
- CABINETS, DOORS, BEAMS, DOORS: Dingewood cabinetry, fixtures, beams and doors should not need recoated, as they were most likely sealed with a Varnish topcoat.
RETURNS
DINGEWOOD orders are made custom when the client orders them. Due to the custom nature of many of our products, All Sales are Final. We cannot accept any returns on any custom order. Please consider carefully before ordering. If you are unsure about the product you wish to order, please order wood finish samples [link] to be mailed to you or ask for additional information.
We sell our products "As-is," with no warranties expressed or implied. It is the client's responsibility to make sure the wood order is correct, ensure appropriate quantities have been ordered and that the product is being used in the correct application.
LABOR
Dingewood is not responsible for installation labor. Products damaged during installation are not warrantied. They can be re-ordered at original cost and lead time.
We sell our products "As-is," with no warranties expressed or implied. It is the client's responsibility to make sure the wood order is correct, ensure appropriate quantities have been ordered and that the product is being used in the correct application.
LABOR
Dingewood is not responsible for installation labor. Products damaged during installation are not warrantied. They can be re-ordered at original cost and lead time.